Metropolitan General’s headline target is to ensure top quality and ongoing improvement in its healthcare services. This commitment is clearly proved in practice by the ongoing successful international quality certifications and important distinctions.
In the context of its quality policy, Metropolitan General further improves its services through the adoption of the most advanced medical practices worldwide, the provision of continuous staff training and education, and by investing in cutting-edge medical equipment.
Hellenic Healthcare Group: for second consecutive year Silver Award for Corporate Social Responsibility by EcoVadis
The Hellenic Healthcare Group (HHG) was awarded, for second consecutive year, for the periods of 2021-2022 and 2022-2023, with the Silver Distinction from EcoVadis, the world's leading corporate Sustainability assessment organization, for the socially responsible practices it implements in relation to responsible entrepreneurship matters, sustainability and sustainable development.
Certification as center of excellence in abdominal wall hernias
Metropolitan General has been certified as a Center of Excellence in the surgical treatment of patients suffering from abdominal wall hernias (“Center of Excellence in Hernia Surgery”) by the greatest global organization in surgical certifications, the Surgical Review Corporation (SRC). This is an extraordinary distinction, according to the highest international standards for highly-specialized healthcare services, a privilege enjoyed by only a few select hospitals worldwide.
ISO certification
Metropolitan General has been certified for the Quality Management System it implements as well as the high level of its services provided according to the ISO 9001:2015 standard by Bureau Veritas.
It is also certified by TUV Austria Hellas, according to the ELOT EN 15224:2017 standard, which specializes in health services, meeting the requirements of the ISO 9001 standard, while including additional requirements for patient safety and clinical risk management.
Medical Tourism Certification by TEMOS
At the beginning of 2013, Metropolitan General was certified by the international Medical Tourism Certification Body “TEMOS International”, seated in Germany, for the provision of high quality services and state-of-the-art infrastructure. The certification was awarded following the inspection conducted by the “TEMOS” international inspection team.
“TEMOS International”, also represented in our country, focuses on international patient management and certifies patient management and safety procedures based on the observance of optimum practices and conformance with international insurance companies’ requirements, European insurance funds and other involved institutions operating in the greater market of medical tourism and cross-border healthcare.
Metropolitan General listed among “Best Hospitals Worldwide” and “Preferred Partner Hospital” by the Diplomatic Council (DC)
Following the international certifications by TUV Hellas (TUV Nord) and Medical Tourism Certification Body “TEMOS International”, Metropolitan General was created and officially recommended by the Diplomatic Council (DC) as “Best Hospitals Worldwide 2014”. This important distinction was renewed in 2015, when Metropolitan General was included in “Best Hospitals of the World”. Since then, Metropolitan General is annually created as “Preferred Partner Hospital” by the Diplomatic Council.
The Diplomatic Council, seated in Hague, is a global think tank organization, comprising world-renowned members from the areas of diplomacy, politics, industry, arts and sports.
Certification of the Pathoanatomical Laboratory according to ISO 15189
The Pathoanatomical Laboratory at Metropolitan General is certified for its high quality of services and its diagnoses by the National Certification System (Cert. no. 1124) according to the requirements of the international standard ELOT EN ISO 15189:2012. This Laboratory is one of the few private hospital laboratories in Greece to have been granted this international recognition.
The ISO 15189:2012 Certification confirms the technical competence of this Laboratory and the methods and techniques it uses for its guarantee of quality, reliability and speed of results. The Metropolitan General Laboratory is staffed by experienced and thoroughly trained technical personnel, equipped with state-of-the-art medical technology.
Cardiac Ultrasound and Cardiac ΜRI Laboratories Accreditation by the European Association of Cardiovascular Imaging (EACVI)
Metropolitan General's Cardiac Ultrasound Laboratory (Department of Echocardiography) and Cardiac ΜRI (Magnetic Resonance Imaging) Laboratory are of the few in Greece and Europe to be accredited by the European Association of Cardiovascular Imaging (EACVI) of the Εuropean Society of Cardiology (ESC).
This accreditation confirms staff's scientific competence, suitability of Labs΄ infrastructure (equipment, rooms, etc.).and the operating protocols based on international standards.
