Our commitment to high quality and continuous improvement guides every action we take. The international certifications and prestigious distinctions we have received highlight our consistent effort to deliver healthcare services with reliability, effectiveness, and respect for the patient.
Strategically, we combine the implementation of modern medical practices, continuous staff training, and the utilization of advanced medical technology, ensuring that every visit to our Clinic reflects excellence, safety, and genuine patient-centered care.
HHG Receives EcoVadis Silver Medal for Corporate Social Responsibility for the Fourth Consecutive Year
The Hellenic Healthcare Group (HHG) has been awarded the EcoVadis Silver Medal for the fourth consecutive year. EcoVadis is the world’s leading provider of corporate sustainability ratings. This distinction recognizes HHG’s commitment to socially responsible practices and its consistent performance in responsible business conduct, sustainability, and sustainable development.
ISO 9001 – Quality Management System
ISO 9001 is the most widely recognized international standard for quality management, providing clear guidance for the organization and continuous improvement of an institution’s processes. At Metropolitan General, it is implemented across all our activities, both clinical and administrative, ensuring that every service operates with consistency, reliability, and transparency.
The implementation of this standard enables Management and staff to identify opportunities for improvement, monitor process performance, and implement targeted actions that enhance service quality. At the same time, it ensures full compliance with applicable legal and regulatory requirements, while keeping the patient and their needs at the center of all operations.
Through ISO 9001 our Clinic is committed to a continuous improvement journey, applying internationally recognized practices, modern technologies, and efficient processes so that every visit reflects high standards of care and an exceptional patient experience.
ISO 15224 – Healthcare Quality Management System
ISO 15224 is an international quality standard specifically designed for the healthcare sector, providing guidance for safe, reliable, and patient-centered care processes. At our Clinic, its implementation encompasses all clinical procedures, ensuring that care is delivered with consistency, effectiveness, and respect for the patient.
The application of ISO 15224 strengthens the trust of patients and their families by ensuring that every stage of treatment, from diagnosis and hospitalization to post-discharge follow-up, reflects high standards of quality, safety, and patient-centered care.
ISO 45001 – Occupational Health and Safety Management System
ISO 45001 is an international standard that establishes the framework for the effective management of occupational health and safety, with a strong focus on the prevention of workplace accidents and occupational risks.
At our Clinic, it is implemented to create and maintain a safe working environment for our people, as well as for everyone present on our premises, through the systematic identification and management of potential hazards.
Through the application of this standard, we continuously assess working conditions and strengthen our processes, ensuring compliance with applicable legislation and internationally recognized best practices in occupational health and safety.
ISO 22000 – Food Safety Management System
ISO 22000 is an international standard that sets out the requirements for food safety management at every stage of the production and distribution chain.
At our Clinic, it is implemented to ensure high standards of hygiene and safety across all processes related to food services and nutrition, safeguarding the health of our patients and visitors.
Through the application of this standard, we continuously monitor and improve our procedures, ensuring compliance with international standards and best practices in the field of food safety.
ISO 15189 – Medical Laboratory Quality Management System
ISO 15189 is an international standard that defines the requirements for quality management and technical competence in medical laboratories.
At our Clinic, this accreditation is held by the Department of Pathology, ensuring that every laboratory procedure is performed with accuracy, reliability, and safety.
The standard supports the continuous monitoring and improvement of laboratory processes, ensuring compliance with international requirements and the full satisfaction of the needs of physicians and patients.
Through ISO 15189, our Department of Pathology delivers high-quality results with speed and diagnostic accuracy, further strengthening the overall reliability of the Clinic.
Accreditation of Cardiac Imaging Laboratories – European Association of Cardiovascular Imaging (EACVI)
Metropolitan General holds accreditation from the European Association of Cardiovascular Imaging (EACVI) for its cardiac ultrasound and cardiac magnetic resonance imaging laboratories. This recognition confirms compliance with international quality standards, technical excellence, and the diagnostic accuracy of our clinical imaging procedures.
With EACVI accreditation, cardiac examinations are performed in accordance with international best practices, ensuring reliable results and a high standard of care for every patient. Our commitment to excellence and innovation is reflected at every stage of the process, from diagnosis to the interpretation of results.
Center of Excellence in Abdominal Wall Hernia Surgery
Our Clinic has been recognized as a Center of Excellence in Abdominal Wall Hernia Surgery, delivering specialized care in line with the highest international standards. With the expertise of highly specialized surgeons, advanced surgical techniques, and state-of-the-art medical technology, we ensure safe and effective procedures, aiming for rapid recovery and improved quality of life for our patients.
This distinction reflects our commitment to excellence, continuous improvement, and patient-centered care at every stage of treatment.