Admission
Upon arrival at Metropolitan General, please proceed to the Patient Admissions Office, where you will be asked to provide your personal details, indicate your preferred type of accommodation and sign the admission form. If your insurance provider is not affiliated with National Organization for Health Care Services (ΕΟΠΥΥ) you will then be given an admission notification form, which must be completed by your treating physician. Once the admission process has been completed, a member of the Clinic staff will accompany you for your pre-operative assessment and will then guide you to the nursing floor.
Patient Admissions Office
Contact numbers: +30 210 650 2610-2611
Online pre-registration for your admission
To provide you with the best possible service, and as part of the ongoing enhancement of our digital services, we have introduced an innovative online admission pre-registration service: a simple, fast and fully secure online process.
You can now complete your admission pre-registration electronically, without waiting or delays, 24 hours a day, from wherever you are, using any device with internet access.
Online admission pre-registration is completed through the Metropolitan General management system and offers a number of important benefits:
- You can complete the process at any time of day that is convenient for you.
- You minimize waiting time during your visit to Metropolitan General.
- You can complete the process on behalf of any family member who is scheduled to be admitted to Metropolitan General.
- You help ensure the accuracy of your personal information, as potential errors during data entry are avoided.
- Your details are processed more quickly, as they are uploaded directly to the Metropolitan General management system.
- You save time for any future admissions to Metropolitan General.
The pre-registration process is simple and user-friendly.
Please follow the steps below:
1. Before the scheduled date of your preoperative assessment at Metropolitan General, visit the pre-registration form page.
2. Complete all required fields relating to your personal details, as well as the personal details of your attendant.
3. On the day of your preoperative assessment, please proceed to the Preoperative Assessment Department at Metropolitan General. Inform the department’s reception desk that you have completed your pre-registration online, so that the process for your diagnostic and imaging examinations can begin immediately.
4. On the day of your admission to Metropolitan General, please proceed to the Patient Admissions Office, located on the ground floor of the Clinic’s main building in order to:
- sign your admission documents
- receive your “identification wristband”, which serves as your personal identification for all procedures carried out during your hospital stay
- indicate your preferred type of accommodation.
What to bring with you on admission
- Identity card or passport
- Tax Identification Number (AFM) and Tax Office
- Social Security Number (AMKA)
- Admission Authorization from your insurance provider (where applicable)
- Hospitalization card containing the necessary details required by your private insurance provider, as well as your contract number
What to avoid bringing with you
When being admitted to the Clinic, we recommend that you do not bring valuable items, such as jewelry or watches, or large amounts of cash. The Clinic accepts no responsibility for their loss.
For the safekeeping of valuable items or cash, please contact the Hospital Security Office. (Contact number: +30 210 650 2675)
Hospital stay
Metropolitan General offers a range of high-standard room types, from suites to triple rooms, combining advanced technology, elegant design and comfort.
The Clinic is equipped with state-of-the-art electronically adjustable hospital beds, which, in addition to offering maximum functionality, feature wireless connectivity and support earlier patient mobilization and recovery.
All room types are equipped with a telephone, television and air conditioning, as well as free wireless Internet access. In addition, each bed has a specially designed bedside console, providing patients with a nurse call system and dedicated lighting.
What to bring with you during your hospital stay
Medical History
Medical Tests: Recent laboratory test results, X-rays, medical reports, etc., which you should hand over to the nursing staff so that your treating physician can be informed.
Clothing
Pajamas or nightgowns (preferably with a front opening) a dressing gown, underwear and socks.
Footwear
Closed, stable, non-slip slippers.
Personal hygiene items
Toothbrush, toothpaste, soap, shampoo, comb and shaving items.
Personal Aids
Eyeglasses, hearing aids or dentures, if used.
What to do with your current medication
Upon your admission to the nursing floor and during the taking of your medical history, you must inform the staff of any allergies to medications or food, as well as any medications you are currently taking. These medications must then be handed over to the nurse in charge for safekeeping.
You must not keep any medications in your bedside table, nor should you take any medications other than those administered by the nursing staff, in constant coordination with your physician. This policy is in place to prevent any potential interference with your clinical assessment and to avoid any delay in your recovery.
Discharge Procedure
On the day of your discharge from the Clinic, your physician signs the discharge form and provides you with instructions regarding your medication and diet. Under the responsibility of the ward head nurse, your discharge form is forwarded to the Patient Accounts Department, from where you may collect it once the accounting settlement of your outstanding balance has been completed.
Payment of your bill at the Inpatient Cashier’s Office, located on the ground floor of Building B, may be made in cash for amounts up to €500, or by any credit or debit card. For amounts over €500, payment may be made only by debit or credit card, or via web banking.
The Inpatient Cashier’s Office operates daily, except Sundays, from 08:00 to 16:00.